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Q/HXC 003 Desks and Chairs Customization Service Certification

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Basic introduction

  Based on the personalized requirements of style, color and space size proposed by customers, the design scheme is put forward. Teaching desks and chairs are produced, and the process of delivery, maintenance and other after-sales service is completed  according to the design scheme determined by customers, .

  When evaluating the customized service of teaching desks and chairs according to the standards, the full score is 150 points. The management, implementation and evaluation are carried out from the aspects of internal management, information collection and processing, determination of design scheme, production of desks and chairs, delivery and after-sales service of desks and chairs, supervision and improvement.

  Teaching desk and chair customization service certification certificate is divided into one star, two-star, three-star, four-star, five-star certification, and five-star is the highest level of certification.

Significance of service certification

  In the process of service system establishment, through investigation, consultation, evaluation and other activities, we can find out the deficiencies in service activities and improve space for improvement, establish a perfect service system, and improve the quality and level of service.

  Through the process of certification, we can refine our own service characteristics, promote enterprises to innovate service mode and build service brand. Enterprise service complies with standards through the certification of enterprise service management to meet the relevant national standards (or industry standards, or alliance standards), strengthen after-sales service management level and service capabilities.

  The enterprises that have passed the certification mean that they are in the leading position in the service of the whole industry in the whole country, which can be used for the marketing and promotion of service products, increase the credibility and increase the consumer confidence. Service certification can provide qualification for enterprises to participate in large-scale project bidding, government procurement bidding, industry rating, etc.

Certification basis

  Q / HXC 003-2018 “Evaluation system for desks & chairs customization service”