Basic introduction

　　For enterprises themselves, it is not enough to realize the importance of quality. We also need to do a good job in service. How can we do a good job in service? Start with small things, do a good job in details, and control the quality. Enterprises must carry out quality management mode in quality management. Only by checking at all levels and that everyone is responsible can quality be controlled at every source. Service certification is a new type of certification system based on customer perception, focusing on organization quality management and satisfaction of service characteristics. It is an important part of national quality infrastructure (NQI). It plays a positive role in improving the proportion of high-quality service supply and enhancing China's service international competitiveness.

　　The kitchen equipment in the kitchen equipment customization service certification is the commercialized supply equipment. The equipment needs to be connected with the pipeline in the house construction, and combined with kitchen furniture, such as refrigerator, gas stove, oven, sink, dishwasher, range hood, etc., not just kitchen appliances.

　　Kitchen equipment customization refers to the process of putting forward the design scheme according to the personalized requirements such as style, color, space size and specific functions proposed by customers. According to the design scheme determined by customers, kitchen equipment is produced, and after-sales service such as delivery and maintenance is completed.

　　When evaluating the customized service of kitchen equipment according to the standard, the scoring method is adopted for each index. The full score is the score of 150, as shown in Table 1. The basis of scoring is the implementation of the evaluation indicators found in the evaluation according to this standard.

　　The certification certificate of kitchen equipment customization service is divided into one-star, two-star, three-star, four-star and five-star, and five-star is the highest level.

Significance of service certification

　　In the process of service system establishment, through investigation, consultation, evaluation and other activities, we can find out the deficiencies in service activities and the space for improvement so as to establish a perfect service system, and improve the quality and level of service.

　　Through the process of certification, we can refine our own service characteristics, promote enterprises to innovate service mode and build service brand. Enterprise service complies with standards through the certification of enterprise service management to meet the relevant national standards (or industry standards, or alliance standards), strengthen after-sales service management level and service capabilities.

　　The enterprises that have passed the certification mean that they are in the leading position in the service of the whole industry in the whole country, which can be used for the marketing and promotion of service products, increase the credibility and increase the consumer confidence. Service certification can provide qualification for enterprises to participate in large-scale project bidding, government procurement bidding, industry rating, etc.

Certification basis

　　Q/HXC 004-2018 “Evaluation system for customized service of kitchen equipment”

　　GB/T 18884.4-2015 “Household kitchen - Part 4: Design and installation”